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ScanGear (Scanner Driver) Error Messages

If an error message for ScanGear (scanner driver) appears, check the error code and follow the corresponding solution.

Error Code Error Message

Solution

1

4

10

122

151

175

176

177

 Error in scanner.
Turn off scanner and follow instructions in User's Guide.
Scanner driver will be closed.
  • Make sure that your scanner or printer and the computer are connected correctly.

  • Delete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or the web page.

    Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how to delete MP Drivers.

  • Your scanner or printer may be damaged.

    Restart the computer, then reconnect your scanner. If the same error message still appears, contact the service center.
140 Printer is in use or an error has occurred. Check status.
Scanner driver will be closed.
  • Wait for the device operation to finish, then scan.
145 Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- Scanner is disconnected.
(It is disconnected from LAN, if using on LAN.)

Please check and try again.
Scanner driver will be closed.
  • Make sure that your scanner or printer is turned on.

  • Delete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or the web page.

    Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how to delete MP Drivers.

  • Make sure that the selected application source is correct. Refer to the application's manual for details.
  • Check the printer status.
  • With USB connection, check the connection of the USB cable and reconnect as required.
  • With network connection, check the connection status and reconnect as required.

  • With network connection, specify the scanner to use with IJ Network Scanner Selector EX.

    Refer to "Network Scan Settings" for the setting procedure.
155 Cannot communicate with scanner.
Cable may be disconnected or scanner may be turned off.
Check status.
Scanner driver will be closed.
156 Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.

Please check and try again.
Scanner driver will be closed.
157 Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired LAN.
- (If using wireless LAN connection) Signal strength is poor due to obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.

Please check and try again.
Click [Scanner Selection] if you want to select another scanner.
Scanner driver will be closed.
152 Running out of memory.
Increase available memory.
Scanner driver will be closed.
  • The memory required to start ScanGear (scanner driver) cannot be obtained; exit other applications.
201 A required file is missing or corrupted, or settings are incorrect.
Try the installation again.
Scanner driver will be closed.

  • Delete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or the web page.

    Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how to delete MP Drivers.
202 An internal error has occurred.
Scanner driver will be closed. Take the following measures.
- Check the scanner status.
- Restart the scanner.
- Restart the computer, then try again.
- Reinstall the scanner driver.

  • An internal error has occurred. Take the following measures.

    • Check the scanner status.
    • Restart the scanner.
    • Restart the computer, then try again.
    • Reinstall MP Drivers.

  • Follow the procedure below to check if WIA (Windows Image Acquisition) is running or in started state.

    Windows 8.1/Windows 8:

    Click the Settings charm > Control Panel > System and Security > Administrative Tools, then double-click Services.

    Windows 7:

    From the Start menu, click Control Panel > System and Security > Administrative Tools, then double-click Services.

    Windows Vista:

    From the Start menu, click Control Panel > System and Maintenance > Administrative Tools, then double-click Services.

    Windows XP:

    From the Start menu, click Control Panel > Performance and Maintenance > Administrative Tools, then double-click Services.

  • There may be interference with other drivers; delete unnecessary drivers.
  • Your application may not properly comply with TWAIN. Scan using another application.
203 There is not enough free disk space to complete the scan.
Scanner driver will be closed.
  • Delete unnecessary files on the hard disk and scan again.
206 The scanner is not available while in use by another application or user.
  • Exit the ScanGear in use.
207 Scanner is not selected.
Click [Scanner Selection] to select scanner.
Scanner driver will be closed.

  • With network connection, specify the scanner to use with IJ Network Scanner Selector EX.

    Refer to "Network Scan Settings" for the setting procedure.
208 IJ Network Scanner Selector cannot be found.
Reinstall scanner driver.
Scanner driver will be closed.

  • Delete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or the web page.

    Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how to delete MP Drivers.
250 An error has occurred.
Turn the device off and then back on.
Scanner driver will be closed.
  • Turn the device off and then back on.
252 Cannot write or read file.
  • Exit running applications, check that there is sufficient free space on the hard disk, then scan again.